Return, Refund, & Exchange Policy

Updated 4-9-09

Product Returns:  The Wholefood Farmacy is UNABLE to accept product returns for a refund or exchange, because returned products, even if unopened, can not be placed back in our inventory due to the nature of the product.

Defective Products:  A defective product purchased from The Wholefood Farmacy may be returned within the first 10 calendar days from the date of receipt for an exchange of like product.  You must obtain a Return Authorization Number and return instructions within this 10 calendar day period by calling The Wholefood Farmacy Order Line at 866-661-5011 Mon-Fri 8am-5pm Eastern time.

Damaged Products:  Sometimes products purchased from The Wholefood Farmacy may be damaged en route.  If a package has been damaged in shipping DO NOT OPEN THE PACKAGE, since the carrier is responsible for the damage.  In order to make a claim against the carrier, The Wholefood Farmacy Affiliate must act quickly.  If there is uncertainty as to the condition of the product, but you suspect it may be damaged, feel free to call The Wholefood Farmacy Order Line for help.  Do not return carrier-damaged merchandise to The Wholefood Farmacy, as this will void any claim against the carrier!  If there is no visible damage on the outside of the box, but upon opening the package, an Affiliate finds that the product has been damaged, call the carrier immediately.  Do not open individual containers.  The carrier will arrange an inspection at the premises.  Do not destroy or dispose of any packing material or boxes until after inspection.

Cancelled/Changed Orders:  All orders cancelled/changed prior to shipping will be assessed a 15% (fifteen percent) cancellation/changed and processing fee.

Refused Orders:  There is no refund for refused orders.  This policy applies to all carrier returned or refused shipments.  The merchandise will be re-shipped upon payment of a $25 shipping and handling fee.